Support Center

Your privacy is important!

Last Updated: Mar 25, 2013 06:24PM NZDT
The privacy of customer data is a top priority at Shuttlerock, and we follow a strict set of standards and best practices.


Our servers are located in a top-security Amazon data center, and have been validated as providing Level 1 service under the Payment Card Industry (PCI) Data Security Standard (DSS). 


The checkout and order process is protected by 256-bit SSL encryption - the same level of encryption used by leading banks. Any sensitive data is stored in our databases using secure encryption. 

We will never store your password. We use the industry-standard bcrypt algorithm to protect your login information, so that it can never be recovered by a 3rd party.

We will never store your credit card information on our servers. We use the information you provide at the time of payment, after which time it is deleted permanently.

We take security extremely seriously, and run periodic security scans on all our servers.

Personal Information

We will never provide your personal information to 3rd-parties without your permission, apart from providing your address information to couriers for delivery purposes.
Access to the personal data we may hold about you 
You can contact us at any time to find out whether we have any personal data relating to you.
We will provide you with a readable copy of any personal information which we have about you, free of charge, within a week (we may before require proof of your identity).
You are free to challenge the data that we hold about you and you may have the data erased or corrected at any time.

Privacy Policy

For more information please see our Privacy Policy. If you have any questions at all about privacy or the handling of your personal information, feel free to contact us at any time!
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